Champlain College St-Lambert - Continuing Education

Customer Service and Sales Representatives for Call Centres
(A.E.C.) LCA.44

Full-Time Day Program

OBJECTIVE:

The objective of this bilingual program is to provide graduates with rewarding employment opportunities within the rapidly-expanding call centre industry. It aims specifically to train students in the two major sub-sectors of the call centre industry - customer service and sales. The program has been developed in collaboration with the Call Centre Advisory Committee made up of representatives of large and medium sized businesses who have functioning call centres as well as representatives of Emploi -Québec, faculty from the program and college administrators.

CAREER OPPORTUNITIES:

The AEC will provide graduates with the opportunity for employment in a wide range of business and industries. Graduates will work as customer service or customer support representatives, sales specialists and call center agents. Graduates will also be able to find employment in other segments of the call centre industry such as collections and surveys. Employment opportunities increase with the mastery of multiple languages, more advanced computer skills and additional education and work experience prior to entry into the program.

PROGRAM CONTENT:

410-801-LA Introduction to the Profession
410-802-LA Principles of Telephone Communications
420-803-LA Introduction to Computers & Software
410-BLE-03 Mathematics, Accounting, Statistics
604-BLA-04 Call Centre English
410-804-LA Script Writing and Recording Information
410-805-LA Selling by Telephone
410-BLT-04 Customer Service by Telephone
410-806-LA Internship

GENERAL INFORMATION:

Total number of hours: 495
Number of hours/week: 26
Anticipated Start Date: September 3, 2002

Please click here to check for specific fee information.

For more information please call (450) 672-7364.

ADMISSIONS REQUIREMENTS:

Must possess a Secondary V diploma or equivalent;
A solid grasp of a second language (either French or English), particularly oral communication skills.

ATTESTATION CRITERIA:

You are eligible to register in an Attestation of Collegial Studies program if you are a Canadian Citizen or Permanent Resident, and if:

You have received instruction deemed acceptable by the college, for example:
A Diploma of High School Studies or a College Diploma or a University Degree
OR
A partial high school program, coupled with a recommendation from a current or former employer that you would benefit from pursuing your education at the post-secondary level.
AND
You meet one of the following three conditions:
- You have not been a full-time student (either in high school or college) for at least two consecutive terms or one school year within the last 12 months.
- You are part of an agreement between the college and an employer, or you are sponsored within the terms of a government program (Emploi-Québec ).
- You have completed at least one year of post-secondary studies spread over a period of one year or more.

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