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FAQ

1. My son/daughter is struggling in his/her classes and could benefit from academic counseling and/or tutoring. Who should he/she contact?
2. Our family situation has changed, which affects our finances and our ability to support our son or daughter. Who can answer my questions about financial aid?
3. Where can I find information about lodging for my son/daughter around St-Lambert?
4. My son/daughter claims that everything is fine but I suspect they are having problems academically. Who do I see about getting a copy of his/her transcript?
5. My son/daughter may be having a substance abuse problem. Who can I contact?
6. My son/daughter has a learning disability. What services can the College provide him/her?
7. My son/daughter has a physical challenge. What services can the College provide him/her?
8. Where can I find information about what events are being held at the school and what deadlines my son or daughter has to respect?
9. Where are class cancellations posted?
10. What and when is the midterm assessment?

1. My son/daughter is struggling in his/her classes and could benefit from academic counseling and/or tutoring. Who should he/she contact?
Student Services offers academic support and advice for all students, as well as counseling for personal, social and career problems. Appointments for counseling can be made in person in room F-121. In addition, students may see either Ann McKinnon or Kevin Thornhill the Academic Advisors, by taking an appointment with them via the Registrar's Office in F-103. Tutoring is administered through the Learning Centre located in the second floor of the Library in room B-301. Contact Doreen Kelly at (450) 672-7360 x222 to book tutoring or visit the tutoring page online at.

2. Our family situation has changed, which affects our finances and our ability to support our son or daughter. Who can answer my questions about financial aid?
Contact Ray Corbeil in F133 of Student Services for information about student loans and bursaries or at (450) 672-7360 x249.

3. Where can I find information about lodging for my son/daughter around St-Lambert?
There are several sources for lodging information. Champlain St-Lambert's Student Services maintains a Housing Registry that will assist you in locating apartments and rooms in the vicinity of the College. The facilities in the Registry are not inspected by Student Services although a general screening is maintained. Be sure to read all the "hints" in this brochure before you go apartment or room hunting. The lease that you sign or the arrangement that you undertake in the case of a private home is your responsibility. The Housing Registry is available through Student Services in room F121. The Courrier du Sud is a French language newspaper serving the South Shore with an excellent listing of properties and apartments for rent. They can be accessed on line at http://207.229.10.88/quebecor/courrierdusud/.

4. My son/daughter claims that everything is fine but I suspect they are having problems academically. Who do I see about getting a copy of his/her transcript?
Under Quebec law, Parents are responsible for their children until they turn 18 years old. Once a child turns 18, the parent is no longer entitled to information about their son's or daughter's progress unless prior written consent has been provided to the Registrar from him or her. If your son or daughter is under 18 and you feel that you are not aware of his or her grades, please visit the Registrar's Office in person in Room F-103, where you will be able to meet with someone to discuss their performance with an Advisor. It would be preferable to call before coming in order to assure that someone is available to meet with you. Please call 450-672-7360, ext. 256, and we will help you make the necessary arrangements.

5. My son/daughter may be having a substance abuse problem. Who can I contact?
A nurse who is responsible for health programming at the College is available on a part-time basis in F143. Student Services offers counseling for personal problems including substance abuse; appointments with them can be made in person in room F121. We recommend, though, that you seek medical counseling for your son or daughter from your family doctor or your local CLSC. The phone number for the CLSC servicing Champlain St-Lambert is (450) 445-4452. For a list of CLSCs in your area, consult http://www.msss.gouv.qc.ca/f/reseau/infoclsc.htm.

6. My son/daughter has a learning disability. What services can the College provide him/her?
Contact Veronica Wynne at (450) 672-7360 x250. Veronica will direct your son/daughter toward available resources.

7. My son/daughter has a physical challenge. What services can the College provide him/her?
Contact Veronica Wynne at (450) 672-7360 x250. Veronica will meet with your son or daughter and direct him/her toward available resources.

8. Where can I find information about what events are being held at the school and what deadlines my son or daughter has to respect?
During the semester, the College publishes a weekly information sheet called The Hub. The electronic version of this publication is available here.

9. Where are class cancellations posted?
On College grounds, class cancellations are posted on TV monitors located throughout the premises. Class cancellations are also posted on the web and may be viewed by visiting http://www.champlaincollege.qc.ca/st-lambert/Site/Teaabs/TEAABS.HTM.

10. What and when is the midterm assessment?
All students registered in a DEC program are assessed by their teachers eight weeks into each semester. Students will receive notification of the assessment in the mail in the form of a letter in which a description of the student’s performance in each course is listed. The descriptors are:

- Performing exceptionally well
- Satisfactory performance; will likely pass
- Passing, needs to work harder
- Experiencing major difficulties
- Absent – see your teacher

The Academic Deans and the academic advisors will receive a copy of these assessments for all students who are on “review board status.” The purpose of these assessments is to alert the student to the need for improvement and to give the student ample opportunity and time to do so either on their own means or by seeking assistance from the Learning Centre (for tutoring), their advisors, or Student Services.